At BOBOT, we want to make sure you have the perfect product for your space. If your product is not the right fit, we are here to help.
BOBOT can only accept returns on items purchased at www.bobot.com.
If you need to change or cancel your order, please contact us right away via support. We know our customers want their products as fast as possible, so we optimize our order processing time. Unfortunately, that often means we cannot cancel or change an order. Otherwise, please see our Return Policy below to learn how you can make a free return once you've received your order.
All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit.
bobot.com Return Policy
You can try a product for 60 days. If you are not completely satisfied, simply return it to us within 60 days from the date of shipment. We will refund your purchase price upon return of the product. Gift-wrapping and shipping charges are not refundable. If your product was damaged during shipping, please contact our Customer Care Department immediately.
We will fully refund the purchase price for unopened accessory items. In the case of the Wet and dry Floor Washer, we will issue a refund for unopened bottles only.
Gift with Purchase:
To receive a refund for a returned item that included a gift with purchase, you must return the gift along with the original item. If you decide to keep the gift item, you will be assessed the full retail value. We want you to be completely satisfied with your BOBOT purchase.
Additional return information:
All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit. We will not accept C.O.D. or third-party billing for returned merchandise. You will receive a refund in the same form of payment originally used for purchase within 5-7 days of BOBOT receiving the returned product.
To Return a Product
Pack the product securely in the original package, if possible. If you have it, enclose the bottom portion of the original packing slip with the product (which includes the return form). Be sure to keep the top portion of the packing slip for your records. If you cannot send your packing slip, please include your order number, billing name, and address with the product. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse. You can expect a refund in the same form of payment originally purchased within -on average- 5-7 business days of receiving your return. Original shipping costs will not be refunded.
Damaged or Defective Products
If you receive a damaged or defective product, contact a Customer Care Representative within 30 days of delivery.
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